Whether calls are generated by direct mail, TV or radio campaigns or our live event & roving teams, our call center professionals are equipped with the most up to date telephone network, web-enable workstations with backup systems to provide real-time statistical, financial and operational reporting. Service charge is on a per-sales-order-created basis which typically occurs before Lifeline certification form is created.

• Average sales call takes 7-10 minutes to create a sale. We will not charge clients for calls that do not turn into pending sales.
• Client can expect 50% of all orders to be certified and complete.
• Example: of 1,000 sales orders, 500 will return a Lifeline form by fax, mail or e-signature

Post card, direct mail, TV & radio campaigns must be approved by TSB prior to campaign launch.